Refund & Service Policy – TheNextStep Advisory

At TheNextStep Advisory, we are committed to delivering high-quality, personalized career counselling and CV development services. As our services are tailored, knowledge-based, and subjective, we maintain the following policy to ensure transparency and fairness for both our clients and our team.

1. General Refund Policy

Non-Refundable Services: All services provided are non-refundable once rendered. These services are experience-based and may be influenced by participants’ perceptions of the results, which cannot be guaranteed or objectively measured.

Refund Eligibility (Before Service Delivery):
Refunds may only be considered if a client cancels within 24 hours of payment and before any activity related to services (session or documentation) has commenced.

2. CV and Document Services

CV, cover letter, and LinkedIn profile writing services are non-refundable once the first draft has been delivered to the client.

If a client cancels after payment but before any writing work begins, a partial refund (up to 70%) may be issued to cover administrative time and resource planning.

3. Rescheduling & Adjustments

Rescheduling: Clients may reschedule their counselling session with at least 24 hours’ notice without any additional charge.

Dissatisfaction Handling:
In case a client believes the service delivery did not meet the agreed expectation due to various reasons, we may offer a review-based resolution such as a free follow-up session, revision, or partial refund — at the company’s discretion.

4. Transparency & Trust

This policy aligns with the spirit of the Consumer Rights Protection Act 2009 (Bangladesh), which encourages fairness and ethical business practices in service delivery.

We appreciate your trust in TheNextStep Advisory, and we’re committed to providing value, professionalism, and a client-first approach.